At Saddlesnake Leather, you're not making a purchase: you're making a commitment.

Lifetime Repair Warranty

Fine craftsmanship is at the forefront of my business here at Saddlesnake, and I stand behind every piece of gear I build. Every piece of leather that comes out of my workshop has a lifetime repair warranty: if something goes wrong with your gear, just let me know and I’ll get you all fixed up – all you have to do is pay for shipping.

- Caleb John, Founder & Lead Craftsman

I want you to be happy with your new gear. Every piece is made with care, and I take a lot of pride in making things that’re built to last. But if something isn't quite right, I’ll do my damnedest to make it right.

Returns

You can return on eligible items within 30 days of delivery. To be eligible for a return, your item must:

• Be unused and in its original condition.

• Include any original packaging or tags, if applicable.

• Show no signs of wear, damage, odors, or alterations.

Unless I made a mistake or your order arrived damaged, you’re responsible for return shipping costs. Once your return is back in the shop and passes inspection, I’ll issue your refund to the original payment method within 5–10 business days.

Exchanges

If you'd like to exchange an eligible item, reach out within 30 days of delivery. I’ll help get you squared away, subject to availability.

Customers are responsible for exchange shipping costs unless the exchange is needed because of an error on my part.

A Few Things I Can't Take Back

The following items aren't eligible for returns or exchanges:

• Custom or personalized orders.

• Made-to-order pieces.

• Sale or clearance items.

• Items that have been worn, altered, or damaged after delivery.

The Nature of Handmade Goods

Leather is a natural material that came from the wild, and that's part of what makes it real. Additionally, all other non-leather products in my shop are made by real humans, not mass-produced by machines. Small variations in leather grain, color, texture, stitching, hardware finish, and printed artwork are a natural part of handcrafted goods. No two pieces are exactly alike, and those little differences are part of the character—not defects.

If Something Went Wrong

If your order arrives damaged or we accidentally sent the wrong item, let me know within 7 days of delivery.

Send me your order number along with a few clear photos of the item and its packaging, and we'll get to work making things right. If the mistake was ours, we'll cover the cost of replacing it or issue a full refund.

Lost Packages

Once your order leaves my hands and hits the trail, it's in the care of the shipper or carrier. However, if your package goes missing, don't hesitate to reach out. While I can't guarantee the carrier's delivery, I'll gladly help you track it down or file a claim when possible.

Questions?

If you have any questions before or after placing an order, just give me a holler! I'm always happy to help and will do everything I can to make sure you ride away satisfied.

Return & Exchange policy

(Bandanas and other non-leather products are exempt from this repair warranty)